Solving ED Problems: The Power of Observation--Stand in the Circle- DENA Chapter Meeting

April 1, 2026

This virtual continuing education program, jointly provided with the Delaware Emergency Nurses Association, introduces Lean observation techniques to help healthcare professionals identify waste and inefficiencies in everyday workflows. Learners will apply practical tools to recognize opportunities for process improvement in their practice setting.

Target Audience

Registered Nurses, EMS

Learning Objectives

Upon completion of this activity participants will be able to:

  • Review the Seven MUDAS (waste) in healthcare
  • Identify three ways to observe and document findings; draw a "spaghetti map"
  • Discuss the value of Observation at the start of any process improvement initiative

This event requires pre-registration through Zoom

  • Once you are registered you will receive the link to the live event in your email.

Contact Information: If you have any questions regarding this course please contact the Course Coordinator, Lisa Lietzke at [email protected] 

Course summary
Available credit: 
  • 1.00 ANCC Nursing Contact Hour

    In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

    Nemours Children’s Health designates this live activity for a maximum of 1.00 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 1.00 Continuing Education
    This activity is designated for 1.00 continuing education credits.
Course opens: 
03/06/2026
Course expires: 
12/31/2026
Event starts: 
04/01/2026 - 7:30pm EDT
Event ends: 
04/01/2026 - 8:30pm EDT
Cost:
$0.00
Add to calendar: 

Virtual event that requires registration 

All relevant Financial Relationships have been mitigated.

To view additional information on the Nemours Children's disclosure policy, right click on the following link to open in a new tab.

Click on the Speaker's Name to see their full bio:

Course Director(s)

Lisa Lietzke, DNP, RN, NPD-BC, CEN, CPEN, TCRN

has no relevant financial relationships to disclose at this time.
Planner(s)

Susan Ebaugh, MSN, RN, CEN

has no relevant financial relationships to disclose at this time.

Linda Jones, Linda Laskowski-Jones, MS, APRN, ACNS-BC, CEN, NEA-BC, FAWM, FAAN

has no relevant financial relationships to disclose at this time.
Speaker(s)

Susan SHEEHY, PhD, RN, FAEN, FAAN

has no relevant financial relationships to disclose at this time.
Disclosure link: 
Nemours Disclosure Form

In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Nurses

Nemours Children’s Health designates this live activity for a maximum of 1.0 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Other Professions

A certificate of participation will be provided to other health care professionals requesting credits. Please check with your accreditation board to confirm if they accept the credit listed above.

 

 

 

 

Available Credit

  • 1.00 ANCC Nursing Contact Hour

    In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

    Nemours Children’s Health designates this live activity for a maximum of 1.00 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 1.00 Continuing Education
    This activity is designated for 1.00 continuing education credits.

Price

Cost:
$0.00
Please login or register to take this course.

This event requires pre-registration through Zoom

  • Once you are registered you will receive the link to the live Zoom event in your email.

Are you logged in using Nemours Associate SSO?  To ensure credits are awarded correctly, you must update your account profile.

  • Right click on My Account to open it in a new tab. 
  • Click on Edit, then on the Profile tab.
  • Verify your profession & credentials 
  • Enter applicable license type & number, Hospital Affiliation and Specialty.

Are you a healthcare professional licensed in Florida? To ensure accurate reporting to CE Broker, please follow these additional instructions.

  • The first, middle and last name on your account must match the name on your license.
  • The CE Broker profession on your account must match the profession on your license.
  • Your Florida license number must include your license prefix with no spaces and no leading zeroes.
    • INCORRECT: ME_123456, ME00123456, or 123456
    • CORRECT: ME123456