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Communication and Optimal Resolution (CANDOR) Training - 9/25/2026
Join us for exciting morning of training related to Communication and Resolution (CANDOR) and how Nemours is planning on operationalizing a process that comprehensively responds to suspected or known serious harm to patients or associates.
Target Audience
Physicians, Nurses, and Psychologists
Learning Objectives
Upon completion of this activity participants will be able to:
- Explain CANDOR and the workflow at Nemours.
- Demonstrate what empathic communication is and a basic skill set to use and practice in everyday situations and when serious harm occurs.
- Apply various levels of associate support to include peer support to team members affected by harm events.
Team Based Learning Objective:
- Identify the roles and responsibilities of various team members supporting clinical operations and those involved in providing care when serious harm occurs.
Contact Information: If you have any questions regarding this course please contact Tina Napier at [email protected].
Course summary
- 4.00 AMA PRA Category 1 Credit™
In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nemours Children’s Health designates this activity for a maximum of 4.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 4.00 ANCC Nursing Contact Hour
In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nemours Children’s Health designates this live activity for a maximum of 4.00 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.
- 4.00 American Psychology Association Continuing Education (CE) Credits
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
- 4.00 Continuing EducationThis activity is designated for 4.00 continuing education credits.
- 4.00 Approved for AMA PRA Category 1 Credit™
- 4.00 Interprofessional Continuing Education (IPCE) CreditThis activity was planned by and for the healthcare team, and learners will receive 4.00 Interprofessional Continuing Education (IPCE) credit for learning and change.
- 4.00 Nursing Contact Hour – Florida Board of Nursing
Provider approved by the Florida Board of Registered Nursing. Provider number # 50-1428.
This activity is designated for 4.00 contact hours.
Click here to view the Faculty List.
All relevant financial relationships have been mitigated.
To view additional information on the Nemours Children's disclosure policy, right click on the following link to open in a new tab.
In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Physicians
Nemours Children's designates this live activity for a maximum of 4.00 AMA PRA Category 1 Credits™. Physicians should only claim the credit commensurate with the extent of their participation in the activity.
Nurses
Nemours Children’s designates this live activity for a maximum of 4.00 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.
Nemours Children’s Health is accredited by the Florida Board of Nursing to provide nursing continuing education: Provider #50-1428. This course is an approved activity for 4.00 contact hours.
Psychologists
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
IPCE
This activity was planned by and for the healthcare team, and learners will receive 4.00 Interprofessional Continuing Education (IPCE) credit for learning and change.
Other Professions
A certificate of participation will be provided to other health care professionals requesting credits. Please check with your accreditation board to confirm if they accept the credit listed above.
Below are the credit types available to you per your professional designation.
Available Credit
- 4.00 AMA PRA Category 1 Credit™
In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nemours Children’s Health designates this activity for a maximum of 4.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 4.00 ANCC Nursing Contact Hour
In support of improving patient care, Nemours Children’s Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nemours Children’s Health designates this live activity for a maximum of 4.00 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.
- 4.00 American Psychology Association Continuing Education (CE) Credits
Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
- 4.00 Continuing EducationThis activity is designated for 4.00 continuing education credits.
- 4.00 Approved for AMA PRA Category 1 Credit™
- 4.00 Interprofessional Continuing Education (IPCE) CreditThis activity was planned by and for the healthcare team, and learners will receive 4.00 Interprofessional Continuing Education (IPCE) credit for learning and change.
- 4.00 Nursing Contact Hour – Florida Board of Nursing
Provider approved by the Florida Board of Registered Nursing. Provider number # 50-1428.
This activity is designated for 4.00 contact hours.
Price
Are you logged in using Nemours Associate SSO? To ensure credits are awarded correctly, you must update your account profile.
- Right click on My Account to open it in a new tab.
- Click on Edit, then on the Profile tab.
- Verify your profession and credentials
- Enter applicable license type & number, Hospital Affiliation and Specialty.
Are you a healthcare professional licensed in Florida? To ensure accurate reporting to CE Broker, please follow these additional instructions.
- The first, middle and last name on your account must match the name on your license.
- The CE Broker profession on your account must match the profession on your license.
- Your Florida license number must include your license prefix with no spaces and no leading zeroes.
- INCORRECT: ME_123456, ME00123456, or 123456
- CORRECT: ME123456