Trust is a fundamental element of effective leadership, earned through consistent actions and small moments of connection. This course focuses on how leaders can build trust by prioritizing personal accountability, empathy, and transparency. Participants will learn to create a safe environment where team members feel comfortable asking questions, making mistakes, and trying new approaches without fear of retribution. Building trust involves understanding how to manage relationships up, down, and across the organization to foster strong connections and achieve better outcomes.

Course Prework

Why Trust Matters with Rachel Botsman

Improving your Listening Skills

Developing your Emotional Intelligence

Building Trust

Managing Up, Down, and Across the Organization

Click Link to Access Pre-work Activities

Program Director

Direct questions to Sophy Rodriguez, MSN, RN, CPN at Sophy. [email protected]