James Won is the Director of Human Factors and Systems Design for the Center for Healthcare Quality and Analytics (CHQA) at the Children’s Hospital of Philadelphia (CHOP), Adjunct Assistant Professor for the Perelman School of Medicine and the School of Engineering at the University of Pennsylvania, and a Senior Fellow at the Center for Injury Research and Prevention. His previous work contributed to the development of a safe and efficient national airspace system (NAS) for the Federal Aviation Administration (FAA) and other government research efforts. He is passionate about keeping the human at the forefront of every system by bridging the gap between work as imagined and work as done.