Kelley A. Vance

763 Slate Hill Drive                                      kvance5355@gmail.com                          

Oxford, PA 19363                                                                                                         Cell:     610-316-0577 

Summary of Qualifications

A versatile, goal-oriented customer-focused individual with more than 20 years of professional experience; demonstrated expertise in the areas of Healthcare Administration, Office Management, Educational Administration, Business Operations, Customer Relations, Project Implementation, Human Resources, Recruiting, and Marketing. Fast learner with the ability to work in a variety of work environments.

• A successful record of achieving administrative goals through persistent effort, attention to detail, and strong leadership; a talent for establishing priorities and managing multiple tasks simultaneously.
• Proven ability in problem-solving, customer relations, operation of healthcare administrative systems, and managing marketing projects. 
• A hands-on management style; ability to direct, motivate, and supervise personnel to maximize results.
• Proven ability to effectively communicate with internal and external clients in written and verbal formats

Technical Skills:

• Over 20 years’ experience of operating computers, with daily working knowledge of the following software applications: Microsoft Office Products (MS Word, MS Excel, MS PowerPoint), MS Publisher, and MS Outlook. 
• Work-level proficiency using the following healthcare-related applications: Epic, WinMeds, Medics, Mysis Practice Management, Allscripts Professional EHR, EPIC, UltiPro, Paycom, Clear Company Recruiting Platform, and MRI Real Estate Management Software. 
• Advanced training in human resources, recruiting, marketing strategy, office management, office scheduling, billing, and events coordination.
• Strong understanding of human resources, hospitality, real estate, healthcare management, utilizing the Internet, and the ability to type consistently.
• Thorough working knowledge of Recruitment Management, Human Resources Management and Audits, Real Estate Project Management, Managing Healthcare Businesses, Office Administration, Developing Marketing Proposals, Working with Vendors, and Managing Client Relations.

Professional Experience

Chester County Intermediate Unit                                                                 

Interim Human Resources Manager (Octorara School District)                        October 2023-present

Currently placed at the Octorara School District as the interim Human Resources Manager, supporting all facets of the K-12 public school district employees and district office with essential human resources management.  Oversight of daily activities such as hiring, onboarding, benefits administration, tuition reimbursement, salary changes, evaluations, and employee discipline.   Recommending process, policy, and procedure improvements, as well as oversight of the implementation.  Responsible for Human Resource representation at board meetings.

Human Resource Generalist                                                                            November 2022-October 2023

As the HR Generalist, I am responsible for providing confidential and technical support to assigned divisions and/or programs for a wide variety of human resources activities, including full-cycle recruiting and hiring, onboarding, administration of benefits, recruitment efforts, and employee relations. As an HR Generalist, I advise department administrators and supervisors in all HR practices, provide information to employees about regulations and policies, contract language, and provide general support.

Onix Group, Kennett Square, PA                                                                   May 2021-May 2022

Human Resources/Operations Coordinator

This was a dual-position role, with two very distinct functionalities.  My primary role was to have oversight of all Human Resource related employee requests, HR audits, and recruiting efforts for Onix Hospitality, a division of the Onix Group.  Secondarily, I supported the VP of Real Estate with administrative tasks, such as the competition of project management goals and requirements, state and local government communication via forms or portals, loan forgiveness, and review and competition of FF&E for new or expansion projects happening at Onix Group. 

Tower Health Medical Group, Cardiology, West Grove, PA                           August 2019 – May 2021

Practice Manager

This was a leadership position with a two-physician practice, where I was able to demonstrate both organizational and analytical skills on a daily basis.  Worked extensively with senior management, physicians, and office staff to plan, coordinate, and execute all practice administrative functions.  The position requires the coordination and management of all Clinical and Administrative Staff.   The position also entails the organization of schedules, time-tracking documentation, staff meetings, budgets, credentialing, continuing education tracking, and payroll.  The office and hospital schedules are maintained using the Epic software application.  I have also served as the cardiology organization’s departmental representative to senior-level administration at Jennersville and Reading hospitals.

Key Project:

• Onboarding and Off-boarding Clinical Providers – Organization’s key point of contact related to maintaining clinician on-boarding and off-boarding process. Tasked with the planning and execution of the overall clinician entering/exiting the organization process including interviewing potential candidates, acclimating clinicians and staff, obtaining Locums Physician coverage for any gaps in hospital coverage, providing necessary documentation to medical staff credentialing and payor credentialing.  Under my guidance, Tower Health’s Cardiology Organization has successfully on-boarded and off-boarded eight clinicians in an 18-month period.

Oxford School District, Oxford, PA                                                                September 2014 - August 2019

High School Secretary (December 2016-August 2019) 

This position provides clerical support for the general operation of the High School office, including maintaining and monitoring the safety of the front entrance.

• Enters all attendance for students who are tardy, dismissing early and/or absent
• Ensures building safety by monitoring the front door, security cameras, and identifications of individuals entering the building as well as works with additional security personnel.  
• Provides excellent customer focused assistance for all students and parents by phone and face to face interactions.  

Special Education Secretary (April 2015-December 2016)       

Kinder Aide (September 2014-April 2015)                               

Cardiology Physicians, P.A.  Newark, DE                                                        June 1998 – June 2014                                   

Marketing Director, Marketing Department (May 2002 – June 2014)

The position entails the development and implementation of the practice’s marketing strategy.  The strategy requires daily interaction with internal medicine and family care physicians regarding practice promotion.  This is a client focused position that relies on constant interaction with internal and external clients. 

• Practice lead for all office referrals and external communications with primary care physicians.
• Chief contact for all practice-related advertising, duties include: print ads, website development, promotional items, and mailings. 
• Practice’s patient outreach specialist including Health Fair Education, Special Event Coordination, Event Planning, and Proactive Screenings. 
• During my tenure at the organization, the number of office and diagnostic lab referrals increased by twenty-five percent due to my marketing efforts.

Key Projects:

• Patient Portal Implementation – A strategic organizational initiative related to marketing and increased patient interaction utilizing Allscripts/Jardogs software.  Tasked with developing marketing plan, implementation, and supervising an employee team.  Under my guidance, Cardiology Physicians was able to sign-up over 1500 patients to this Meaningful Use Stage 2 project in a 3-month period.

• Organizational EHR Configuration and Deployment – Tasked with the responsibility of managing a project with a goal of developing and implementing an EHR solution for Cardiology Physicians to meet Meaningful Use Stage 1 requirements.  Conducted project meetings, administered budget, conducted application testing, and managed cross-departmental communications; successfully installing EHR solution on 50 workstations within a six-month period.

Scheduling Manager, Operations Department (November 2001 – December 2003)

This is a leadership position at this four physician practice, which allows for a demonstration of organizational and analytical skills.  The position required the coordination and management of all Medical Staff and Administrative Staff.   The position also entailed the organization of meetings, lectures, conferences, vacations, and executive committee meetings.  The office and hospital schedules were maintained using the Medics software application.  As the organizational representative to affiliated hospitals, requirements include: the Credentialing, Scheduling, and Budgeting of future Medical Staff activities.

Medical Billing Technician, Billing Department (June 1999 – November 2001)

This was a customer-focused position that required constant interaction with internal and external clients.  The main requirement of this position was interaction with Health Insurance Organizations, Clients, and Medical Staff.   Daily functions included:  client billing, HCFA billing, and on-line billing systems.  This position also entailed the reporting and appealing of denied claims with Health Insurance Organizations.  Billing Department liaison with HMO affiliates, Medicare, and Medicaid.  Daily interaction with the Accounts Receivable Department was necessary to collect outstanding client debt.  Attended and Completed Medical Billing enhancement seminars.

Medical Records Technician, Billing Department (June 1998 – June 1999)

Financed part of my education through this job. Job duties included the daily preparation of patient charts, client interaction, and the expedition of medical record req.  Newark, DE                                               

Education

Wilmington University, Wilmington, DE

SHRM Prep Course, April 2022

LASALLE UNIVERSITY, Philadelphia, PA

Bachelor of Science in Business Administration, Major in Marketing, 2000

Personal and professional references are available upon request.